OVERVIEW: The Homelessness Prevention System (HPS) Case Manager will help participants achieve housing stability. This includes individual assessments to determine the interest and needs of the clients. This position will be familiar with community referral resources. The HPS Case Manager will work in collaboration with the Case Manager Supervisor to help clients achieve housing stability.
Manage daily assigned client base.
Provide case management to individuals and families by establishing goals and strategies for achieving housing stability.
Assess clients’ interests and needs to develop a continuing plan.
Liaison between District School Social Workers and other agencies.
Conduct client outreach.
Maintain accurate, updated, confidential client files.
Provide referrals in order to secure necessary services and support for clients. i.e. medical, Li-HEAP, job training, housing, the Law Foundation, etc.
Provide client follow up to maintain and monitor housing stability.
Establish and maintain relationships with other community support agencies to network client services.
Maintain accurate client records on The Salvation Army Social Services Database or system as appropriate.
Report statistics to the Social Services Director monthly.
Participate in a team effort and support each other in meeting the needs of the community.
Attend all required staff, Corps and Divisional meetings and trainings.
Attend meetings and trainings in the community.
Assist with the operations of the Family Service Department and facilitate the specific program elements.
Regularly review The Salvation Army Social Services Standards, especially the chapter on “Service”.
Perform other duties as assigned. QUALIFICATIONS
Four-year degree in social work preferred or related degree with case management experience.
Administrative skills including, but not limited to: computer literate in Microsoft Office, filing, phone and email, use of office machines, record keeping and data entry.
Experience with the Homeless Management Information System (HMIS) database.
Experience working with persons from diverse ethnic and cultural backgrounds who are homeless and economically disadvantaged.
Excellent communication skills both written and verbal. • Compassion and empathy working with clients.
Leadership qualities including self-discipline, initiative and a responsible attitude toward clients and other staff members.
Excellent time management and organizational skills.
Ability to work with little direct supervision.
Problem solving skills and the ability to multi-task.
Sense of energy and willingness to be flexible and enthusiastic during each day.
Ability to maintain good rapport and communication with staff members in other agencies.
Excellent benefits to include medical/dental, vacation, sick leave, STD, Life Insurance, Retirement. Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.