Reporting to the Shelter Manager, the Bilingual Shelter Advocate provides peer counseling, crisis and case management, community referrals and domestic violence education to individuals and families residing in the YWCA Silicon Valley's confidential emergency domestic violence shelter and housing programs. The Bilingual Shelter Advocate conveys empathy, respect, and compassion when delivering services.
The Shelter Advocate must not fail in effectively communicating survivor needs to the team and/or any non compliance of shelter guidelines. To ensure safety, you must not fail to respond effectively to safety threats, conflicts and crisis situations. We are seeking a detail-oriented, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is a demonstrated ability working with culturally and economically diverse individuals and families; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations.