Reporting to the Counseling & Intake Manager, the Bilingual Spanish-Speaking Crisis Intervention Advocate provides crisis intervention services, including 24-hr in-person and telephone, safety planning, crisis counseling, community referrals to individuals and families impacted by domestic violence, sexual assault & human trafficking. Bilingual Crisis Intervention Advocate often serves as first point-of-contact for the community and completes intakes, assessments and screenings to other programs. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental & trauma-informed lens that aligns with the YWCA Golden Gate SV's mission of eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence.
Essential to this role is a demonstrated ability working with culturally and economically diverse individuals and families and ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations. Candidates must have excellent interpersonal skills to work independently and as part of a team. You must have an understanding of feminism and a strong commitment to social justice. Additionally, an ideal candidate will possess knowledge of and sensitivity to domestic violence and sexual assault issues, trauma, gender equity and client-centered service provision. Candidates must have a Bachelor’s Degree in a social services field or an equivalent combination of education and experience. Key to success is the ability to be present in a changing work environment; the ability to work independently and as a member of a diverse team with flexibility, initiative and a sense of humor; and the ability prioritize effectively and model healthy boundaries with empathy and compassion.
Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and experience in confidential data management and record keeping. The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice and anti-oppression framework. Prior advocacy-based counseling and case management experience is a plus. Bilingual, bi-cultural and bi-literate skills are required (Spanish is required).