Reporting to the Associate Director of Support Services, the Crisis Intervention Manager is responsible for the successful daily operation of the crisis intervention services to survivors of domestic violence and sexual assault, including but not limited to, business operations, community partner relationship building, staff supervision/support, 24-hour support line and in-person response management and trauma informed service delivery. The Crisis Intervention Manager: Manages all crisis intervention programs, including 24/7 support line and 24/7 in-person response for survivors of sexual assault, domestic violence and human trafficking. Manages a team of 10+ staff and indirectly supervises 30+ volunteers.
Ensures there is strong partnership with community stakeholders, especially among the SCC Sexual Assault Response Team.
Ensures the development, implementation, oversight, and evaluation of program procedures Participates in program planning/design, change management, individual/leadership development, goal setting, community engagement and problem solving.
We are seeking a solutions focused and collaborative leader who builds cohesion and is passionate about the mission, vision, and values of the organization.
Essential to this role is a demonstrated ability working with culturally and economically diverse individuals and families and ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations.
And more . . .
Candidates must have a Bachelor’s Degree in a social services field or an equivalent combination of education and experience as well as a minimum of 2-3 years of Management experience.
Key to success is the ability to be present in a changing work environment; the ability to work independently and the ability to make decisions, prioritize effectively and model healthy boundaries with empathy and compassion.
Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) experience in confidential data management &record keeping. Bilingual, bi-cultural, bi-literate skills are required (Spanish, Mandarin, or Vietnamese strongly preferred).
Work hours are primarily days. Schedule TBD. Delivery of service may include overtime to accomplish task at hand. On-call duties are required.
Work may include lifting up to 30 pounds. Susceptible to compassion fatigue and/or vicarious trauma.
Required: Cleared background check (fingerprinting), valid TB test, reliable Internet, valid CDL and auto insurance. Must have completed or be willing to complete a 65-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided)