Reporting to the Interim CEO, with dotted-line reporting to the COO, the Director of Support Services ensures YWCA Silicon Valley meets or exceeds the program quality, outcomes, and financial goals within the support service continuum so the organization’s mission, strategic directions, and business plan can be achieved. As a member of the senior management team, the Director participates in strategic planning, business planning, budgeting and problem solving.
Ensures the delivery of quality support services programs, e.g. 24/7 crisis response, case management & advocacy, crisis counseling, and legal services to survivors of domestic violence, sexual assault and human trafficking
Manages a department portfolio of 20+ federal, state and local funding contracts, directs 45 department staff and budget of $5.2 million; responsible for fiscal management and stability of the department teams;
Ensures that the program operates within the approved budget, including proactive achievement of net revenue goals
Creates an annual department business plan and budget that is in alignment with and advances the YWCA’s overall business plan and strategic plan
Provides leadership in development of inter-team communication and cohesiveness, sustaining culture and supporting staff through organizational growth.
And more . . .
Candidates must have either a Master’s degree in social science, MPA, or MBA or equivalent combination of education and experience.
Candidates must have a Minimum 5-8 years of management experience and 10+ years program experience. The ideal candidate must have a demonstrated understanding of financial management, program management, systems change, evaluation and planning.
Key to success is the ability to be present in a changing work environment; the ability to build relationships with community stakeholders; and model healthy boundaries with empathy and compassion.
The successful candidate will be a strategic leader, with a demonstrated understanding of gender-based violence movement and trauma-informed care.
Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and have experience in confidential data management, grant management, and record keeping.
TO APPLY: Submit Resume & Cover Letter to and firstname.lastname@example.org with “Director of Support Services” in subject line. First deadline for submission of resumes: January 14, 2021. Position will be open until filled.