The goal of the Supportive Services for Veteran Families (SSVF) program is to end and prevent Veteran homelessness in Santa Clara County. Participants receive individualized case management and targeted financial assistance in accordance with Progressive Engagement, Harm Reduction, and Housing First models of service. The SSVF Health Care Navigator (HCN) supports this goal by providing connection to healthcare resources for Veterans accessing the programs Emergency Housing Assistance (EHA). The Healthcare Navigator will assess Veterans' medical needs at the point of intake and throughout enrollment, assist Veterans in securing a healthcare provider, schedule necessary medical and mental health appointments, and resolve barriers to healthcare access.
Responsibilities: Direct Client Contact/Case Management (70%)
Conduct interviews with Veterans and their families and reviews background data on current medical history to assess the need for health care services and contribute to the Veteran's care plan.
Regularly review care plan goals with the Veteran.
Provide care coordination and interdisciplinary collaboration in the interests of securing and maintaining Veterans' access to health care.The interdisciplinary team may include medical/primary care providers, nursing, and administrative specialists, and case management personnel.
Coordinate veterans' access to health care including health care applications, securing a primary care provider, prescriptions, and necessary medical and mental health appointments.
Responsibilities: Service Documentation and Evaluation (20%)
Document via HMIS all Health Care Navigator activity within 3 business days and maintain all other case file paperwork and documentation
Communicate regularly with other staff and service providers via email, incident reports, and briefings
Effectively utilize case conferencing and supervision to support Health Care Navigator work
Responsibilities: General (10%)
Attend all meetings and required training as relevant to this position
Assist with other duties assigned