PROGRAM SUMMARY: The goal of HomeFirst’s case management services is to provide access to resources and support for individuals who are at-risk of becoming homeless, or who are facing homelessness.
Direct Services (70%): Maintain a caseload providing case management and other direct service to all individuals Provide community-based case management services to individuals Work with other team members as applicable to communicate interventions with the client and to link them to additional services Collaborate with community partners regarding support services for clients Participate in property management meetings to collaborate with property management on client issues and needs Utilize supervision appropriately, maintaining open lines of communication and providing updates on individuals Properly report any suspected cases of abuse Conduct intakes for individuals, including administering the Vulnerability Index & Service Prioritization and Decision Making Tool (VI-SPDAT) Work with individuals to develop and implement an individual case management action plan, and provide support to help them achieve their goals Assist in facilitation life skills workshops to individuals Meet regularly with program participants at a frequency determined by the clients’ needs Provide appropriate referrals to other community services Assist clients with transportation needs to critical appointments, using company vehicle Conduct outreach in the field, as needed, to locate clients, often at parks, along the creeks and at encampments thought-out Santa Clara Country
Documentation (20%): Maintain thorough, accurate records of case management activities with every program participant in HMIS as required by grant contracts and internal compliance Document all case management activity and progress notes in HMIS within 3 business days, and maintain all other case file paperwork and documentation Complete and submit incident reports and behavior contracts, as needed Conduct ongoing re-assessment of client needs and document in HMIS
General (10%): Attend all meetings and trainings relevant to this position Assist with other duties assigned Know and implement agency and program policies and procedures Maintain professional relations and conduct
QUALIFICATIONS: Education and Experience Bachelor’s degree in human services field, preferred Bachelor's degree may be substituted by 2 years of case management experience Skills, Abilities, and Knowledge Bilingual Vietnamese speaking, preferred Strong written and oral communication skills Experience in developing relationships with community partners and outside agencies Ability to manage multiple projects concurrently and be flexible with priorities Demonstrated ability to develop and maintain priorities and meet established deadlines Exceptional organizational skills Strong sense of accountability Ability to present oneself and the agency professionally to internal and external audience...