Direct Client / Property Service (80%): Understanding of working with a diverse Homeless population in Santa Clara County Perform outreach services, contacting homeless persons in all places where they congregate including, encampments, shelters, etc. Provide home-based outreach to RRH participants with the goal or reengagement in program participation Provide outreach to potential landlords throughout Santa Clara County, link with RRH Housing Specialist for engagement Provide RRH participants seamless linkage to RRH Case Manager and Housing Specialist Encouraging participant re-engagement efforts as needed Transport participants in an agency vehicle, to shelter, RRH office or other appropriate destinations Refer located clients to Case Manager immediately and no later than 1 business day Ensure RRH referrals meets the eligibly criteria. Track located and unable to locate referrals through internal Excel trackers etc. Understand and engage in executing various outreach strategies to locate and re-engage program participants in services Conduct tablet intake assessments as appropriate to determine client acceptance into the RRH program Ability to listen, comprehend, and effectively communicate information both in writing and orally with all individuals Complete all appropriate data collection, Salesforce, HMIS data entry, documentation, paperwork, and tracking of activities within 3 business days. Make timely and accurate decisions in emergency or crisis situations with awareness of need for safety of all clients, staff, or volunteers involved. Provide access to emergency shelter, meals, showers, and laundry services to unsheltered program participants Monitor and update outreach list/referrals trackers Weekend and after hour support required as needed Utilize supervision appropriately, maintaining open lines of communication and providing updates on activities regularly Know and follow agency and program policies and procedures Properly report any suspected cases of abuse Collaborate with team members to provide participants wrap-around support services Communicate effectively with potential landlords/property management Participate in training and education opportunities to maintain and improve proficiency. Other duties as assigned.
Documentation (20%): Document, via progress notes in HMIS all case management activity within 3 business days and maintain all other case file paperwork and documentation Participate in ongoing analysis of and program alignment with industry best practices Proactively and consistently improve the quality and effectiveness of program services Maintain thorough, accurate records of program activities with every program participant, as required by grant contracts General (10%) Attend all meetings relevant to the position Assist with office-related tasks as needed Assist with other duties assigned.