Reporting to the Housing Program Manager, the Housing Case Manager provides mental health counseling, intensive case management, crisis intervention, safety planning, community referrals, and domestic violence education to chronically homeless individuals and families residing in the YWCA Golden Gate Silicon Valley's community-based permanent supportive housing program.
Manage a caseload of survivors of domestic violence; arrange, coordinate and monitor the delivery of individualized services; develop goal plan to assist them in maintaining permanent housing, improve health conditions, improve/increase daily living activities, and achieve long-term stability.
Conduct comprehensive, needs assessments to collect psychosocial, financial, employment, housing, educational, and health information as appropriate to develop a case plan, using strength-based, cultural competent approaches, to assist the survivor in maintaining permanent housing.
Assist clients in accessing primary care, specialty care, dental care, and behavioral health services. Assist clients in applying for assistance programs including benefits, entitlement programs, utility discounts, etc.; help clients access employment services, job training, and/or volunteer opportunities; identify, encourage, and help clients to connect to social support networks.
Monitor and document detailed progress notes of clients on a weekly basis (approximately 60% of workweek), determining quality and effectiveness of services provided.
Oversee the transfer of clients to step-down programs when their stability and health no longer require intensive case management services and reconnect client to ICM services when warranted by the status of their tenancy or health conditions.
Candidates must have a Master’s degree in social work, human services or related services field or equivalent combination of education and experience in housing industry.
Minimum of 2yr of experience working in social services or with strong knowledge of Santa Clara County community resources.
Candidates should have knowledge of sensitivity to sexual assault and domestic violence issues, trauma, gender equity and/or other forms of oppression. Understanding and application of program theories such as trauma-informed care, feminist, and anti-oppression/anti-discrimination frameworks are key.
Desired: Bilingual, bi-cultural and bi-literate skills highly preferred. Spanish, Mandarin, or Vietnamese languages.
Prior experience providing intensive case management or advocacy-based counseling highly preferred. Motivational Interviewing skills highly preferred. Previous Medi-Cal experience preferred.
Required: Cleared background check (fingerprinting), valid TB test, valid California driver's license, and auto insurance. Must have completed or be willing to complete a 65-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided).