The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies and food services ensuring each participant essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.
Direct Client Service (90%)
Responsible for the care, safety and supervision of program participants and guest Implement and enforce EIH guidelines and EIH site rules
Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members
Check guests into and out of the facility using the Homeless Management Information System (HMIS)
Document all notes of services provided into HMIS within 3 business days
Complete intake of potential participants including thorough and accurate VI-SPDAT assessments
Work with participants to execute their personalized housing plan
Provide direct guest support with developing, updating, and reassessing housing plans
Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
Promote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.