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Case Manager

San Jose, CA

Job Type:

Full Time

About the Role

The Case Manager will work directly with program participants to navigate services and help reduce barriers to employment, housing, and self-sufficiency in general. We are looking for candidates who can manage multiple priorities with strong organizational, problem-solving, and analytical skills. The position will travel between their respective community with a standing office in any of those cities depending on availability. 


  • Travel to meet with STE Staff within your respective region and be a constant part of the day-to-day operations
  • Market Downtown Streets Team and Streets Team Enterprises to the community
  • Build partnerships with local agencies to provide emergency, transitional, and permanent housing opportunities for Team Members and Streets Team Enterprises Employees
  • Collaborate with businesses, community organizations, and volunteers to increase and improve employment prospects for Team Members and Streets Team Enterprises Employees
  • Present new services and opportunities to entire DST Agency at designated Direct Services sections All Staff Meetings
  • Track success metrics and input data into online systems such as HMIS
  • Establish productive relationships with each and every Team Member  and/or and Streets Team Enterprises Employees with no bias or prejudice towards race, religion, age, sex, disability, or sexual preference
  • Uphold organizational values, work ethically and with integrity and follow company policies as laid out in handbooks


  • Delegate your schedule to be able to support each community equally
  • Effectively maintain established Case Management programs
  • Create and deliver new Case Management programs to enhance Downtown Streets Team’s offerings
  • Assist Team Members and Streets Team Enterprises Employees in the creation of job search collateral
  • Find creative ways to remove barriers to self-sufficiency for Team Members and and Streets Team Enterprises Employees
  • Develop and support long-term career goals for Team Members and Streets Team Enterprises Employees, and track progress
  • Help develop additional workshops to enhance empowerment and soft skills
  • Help ensure that Team Members and Streets Team Enterprises Employees have long-term success by targeting a high retention rate (jobs held for one year)
  • Represent the agency in the community and work with all partner organizations to achieve client goals
  • Perform other duties as assigned by manager and assist with special projects as required

About the Company

Downtown Streets Team (DST) is non-profit organization with a mission to successfully support unhoused individuals in transitioning into self-sufficiency. We do this work in two core program models which operate in over 20 communities across Northern California. Our volunteer program model supports individuals experiencing homelessness by offering the guidance of Case Managers and Employment Specialists, providing a stipend for basic needs, and fostering a sense of community through neighborhood beautification volunteering. To further support individuals in their pursuit of self-sufficiency Streets Team Enterprises (STE) offers a transitional employment opportunity with the continued care of dedicated Case Managers and Employment Specialists.

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