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Direct Service Lead

Bay Area

Job Type:

Part Time

About the Role

The Direct Service Lead will act as a leader for the Direct Service Staff. They are responsible for assessment of training needs and the development and delivery of training to support the needs of the Direct Service Staff within multiple community-based programs. Additionally, they are responsible for basic leadership tasks in support of DST Direct Service staff by acting as a Case Manager or Employment Specialists, based o the programmatic needs and available staff within the region. This will be accomplished through extensive knowledge and experience of existing DST programs, strong organizational, problem-solving, and analytical skills, while managing changing priorities and a wider variety of duties and responsibilities. 


  • Work closely with direct service hiring managers on orientation and training schedules to ensure all new hires received a thorough program orientation that meets the needs of the specific community.
  • Assess training needs and develop curriculum for training Case Managers and Employment Specialists
  • Facilitate regularly scheduled Direct Service meetings to include: schedule, agenda, facilitation and follow-up on any/all action items
  • Manage various Direct Service communication channels to include; Dropbox, #team-es, #team-cm and #team-directservices and Slack channels; DST-Employment DST-Case
  • Provide meaningful job coaching to Case Managers and Employment Specialists to include; a deeper understanding of their role, addressing needs and encouraging innovative ideas
  • Ensure that service philosophies and best practices remain consistent amongst all Direct Service Employees
  • Conduct workshop(s) at annual conference related to service delivery
  • Create and maintain a resource library for Direct Services
  • Organize Job Development Trainings to occur monthly for Direct Services.
  • Research new Barrier Removals
  • Market Downtown Streets Team to the community
  • Develop and maintain relationships with employers resulting in pipelines for future Team Members
  • Manage Employment Specialist within the CAL CRG grant
  • Market Downtown Streets Team to the community
  • Track success metrics and input data into online systems such as Tracker
  • Uphold organizational values, work ethically and with integrity and follow company policies as laid out in Handbooks
  • Fill in as Case Manager or Employment Specialist up to 3 days per week or as needed with extensive regional travel

About the Company

Downtown Streets Team (DST) is looking for passionate and outgoing Direct Service Lead to help us end homelessness through the dignity of work and the power of community. We run two proven programs in 16 cities that successfully transition the unhoused to self-sufficiency.

The Nonprofit Times calls Downtown Streets Team one of the best nonprofits to work for. Our innovative model of social action has been recognized as one of five evidence-based, best-practices in California. We offer meaningful work alongside compassionate and talented colleagues as well as competitive benefits & salaries. We encourage collaboration, creativity, and continuous learning.

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