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Family Advocate - IHOT

San Jose, CA

Job Type:

Full Time

About the Role

The Family Advocate partners with families participating in our In-Home Outreach Team to support adults with mental health challenges and their families. The Family Advocate works as a peer advocate to increase empowerment in getting their needs met. The Family Advocate engages participants and families in services and works with caregivers individually so they can better support their family member. The Family Advocate is an essential part of the In-home Outreach Team working closely with others to help participants and families get their basic needs met and get connected to supportive mental health and/or substance abuse treatment.


  • Provide non-judgmental, unconditional support to participants and families in the program; this includes meeting participants/families in the office or in the community.
  • Act as a member of the team, holding a caseload of 5 participants and supporting the families of other participants and clients in IHOT and MH Services.
  • Support screening, assessment, and case planning services with the family
  • Advocate on behalf of consumer and their family for necessary services
  • Provide referral and linkage to supportive services such as NAMI, legal support, parent training, support groups, housing resources, etc.
  • Assist with coordinating and providing transportation for medical and mental health services, support groups, court hearings, or other pertinent treatment appointments/activities.
  • Provide outreach to potential participants, families, and community agencies who also serve our population. This may include facilitating outreach/support group(s).
  • Maintain accurate documentation and paperwork including, but not limited to, mental health notes, time sheets, petty cash, and mileage in a timely manner.
  • Maintain a flexible schedule, which includes evenings and weekends as needed
  • Participate in Quality Assurance/Quality Improvement activities and initiative
  • Attend agency and other program meetings as appropriate.

·Participate in agency Safety initiatives and proactively report safety issues to management immediately

· Regular attendance is a requirement of the position.

· Other duties as assigned


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About the Company

Bill Wilson Center is a nationally and regionally recognized leader for providing services to at-risk youth and families. Our agency -- from our executive team to our line staff -- is committed to improving the lives and conditions of the people we serve. We provide direct services to more than 3,500 children, youth, young adults and families in Santa Clara County. BWC provides services that meet the cultural and linguistic needs of our whole community. We value our unique ethnic diversity as well as the LGBTQ community and non-able body community. Join us and become a difference maker at Bill Wilson Center! Find out more at

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