In Person Response Coordinator II

Reporting to the Associate Director of Crisis Intervention & Legal Services, the In-Person Response Coordinator II:

• Provides crisis intervention services, direct advocacy with law enforcement and medical staff, crisis counseling, and community referrals to individuals and families impacted by domestic violence, sexual assault, and human trafficking.
• Conducts intakes and needs assessments for survivors and provides crisis intervention, safety planning, and information on community resources using a strength-based, client-centered, trauma-informed approach.
• Manages crisis situations, adheres to safety and department protocols and provides conflict resolution when needed.
• Provides supervision to a team of afterhours Crisis Intervention Advocates as well as a team of Sexual Assault Response Team volunteers.
• Ensures that all team members delivering services understand and comply with organizational and departmental procedures, policies, and standards by providing ongoing training and support.
• Organizes all activities related to crisis intervention operations, including but not limited to, coordinating in-person responses, requests from law enforcement and prosecution, and supports volunteer management.
• Serves as a point of contact for after-hour emergencies/back-up on-call support.
• Maintains accurate and confidential records (hard copy and soft copy) of client services (service plans and achievements) and demographics and updates records in ETO (Efforts to Outcomes database) on a timely basis.

We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is demonstrated ability to exhibit warmth, empathy and supportiveness to clients in a non-judgmental manner; a demonstrated ability working with culturally and economically diverse individuals and families; and a demonstrated ability to function effectively and respond appropriately to unexpected situations.