About the Role
Reporting to the Associate Director of Crisis Intervention & Legal Services, the In-Person Response Coordinator II:
- Provides crisis intervention services, direct advocacy with law enforcement and medical staff, crisis counseling, and community referrals to individuals and families impacted by domestic violence, sexual assault, and human trafficking.
- Conducts intakes and needs assessments for survivors and provides crisis intervention, safety planning, and information on community resources using a strength-based, client-centered, trauma-informed approach.
- Manages crisis situations, adheres to safety and department protocols and provides conflict resolution when needed.
- Provides supervision to a team of afterhours Crisis Intervention Advocates as well as a team of Sexual Assault Response Team volunteers.
- Ensures that all team members delivering services understand and comply with organizational and departmental procedures, policies, and standards by providing ongoing training and support.
- Organizes all activities related to crisis intervention operations, including but not limited to, coordinating in-person responses, requests from law enforcement and prosecution, and supports volunteer management.
- Serves as a point of contact for after-hour emergencies/back-up on-call support.
- Maintains accurate and confidential records (hard copy and soft copy) of client services (service plans and achievements) and demographics and updates records in ETO (Efforts to Outcomes database) on a timely basis.
We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is demonstrated ability to exhibit warmth, empathy and supportiveness to clients in a non-judgmental manner; a demonstrated ability working with culturally and economically diverse individuals and families; and a demonstrated ability to function effectively and respond appropriately to unexpected situations.
About the Company
oin a passionate, dynamic team dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.
For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Our dedication to the people we serve is unparalleled. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental and trauma-informed lens that aligns with our mission.