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Program Supervisor – THPP/THP-NMD

Santa Clara, CA

Job Type:

Full Time

About the Role

Through an intensive case management model, we support youth 16-21 yrs of age in attaining educational goals, employment, well-being, develop permanent connections with caring adults and prepare for their transition to THP+ Aftercare or permanent housing. The Program Supervisor leads a team of 4 Case Managers, one Life Skills Coach and Relief Residential Counselors.


· Provide on-going supervision to THPP and THP+FC Case Managers, Life Skills Coach, Residential Counselor, House Monitors and Relief Residential Counselors

· Interview, coach, develop staff professional development plans, 6 month and annual performance plans

· Manage all scheduling of employees and maintain adequate ratios of staff to youth.

· Maintain budgetary responsibilities and management within approved guidelines. Maintain census to meet budget projections

· Attend quarterly collaborative meeting with DFCS, and monthly Agency PQI and Program Ops Meetings

· Ensure that all employees complete initial (40 hrs) and continuing (20 hrs/yr) education requirements

· Monthly review of outcome metrics and program development/interventions to support meeting all outcomes

· Facilitate weekly staff meetings and clinical reviews

· Review all incident reports written by staff within one business day of occurrence and send to CCL and Placement worker

· Ensure staff are meeting client documentation expectations and deadlines

· Conduct Performance Evaluations of Staff


· When understaffed, assume a ½ caseload in THPP (and perform all case management duties for assigned clients

· Oversee that medication procedures are followed in THPP programs

· Crisis Intervention support

· Develop relationships with County Social Services, police departments, community CBO’s and other potential partners for placement, referrals and coordination of services

· Keep census at full capacity

· Data entry of all client contacts and outcomes in AWARDs electronic health care record

· Ability to make sound clinical assessments and interventions with challenging youth behaviors and mental health issues

· Other duties as may be assigned.


Master’s Degree in Counseling, Social Work or Psychology or Masters in progress and 2-4 yrs related field exp required. Management and training experience highly desired. $70,000.00 annually.


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About the Company

Bill Wilson Center is a nationally and regionally recognized leader for providing services to at-risk youth and families. Our agency -- from our executive team to our line staff -- is committed to improving the lives and conditions of the people we serve. We provide direct services to more than 3,500 children, youth, young adults and families in Santa Clara County. BWC provides services that meet the cultural and linguistic needs of our whole community. We value our unique ethnic diversity as well as the LGBTQ community and non-able body community. Join us and become a difference maker at Bill Wilson Center! Find out more at

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