Manager of Crisis & Emergency Services

August 25, 2025
$75,000 to $88,000 per year
San Jose

Job Description

We are looking for an experienced Manager to play a pivotal role in managing the provision of a full range of comprehensive trauma informed services to survivors through emergency shelter, crisis counseling, risk assessment and safety planning. This position will be responsible for creating a positive, inclusive, and high-performing work environment by supporting employee growth, well-being, and overall satisfaction. This team works with systems and clients in crisis so you are someone who is empathetic as well as committed and connected to the values of the organization. You will be tasked with providing and overseeing direct services, tracking and informing survivor needs and trends, and strategizing about organizational and systems implications. You will train, model and provide direct services in addition to their delegation of duties. You need to be well-organized, creative problem solver who is empathetic both to the issues domestic violence victims face and the needs of the advocacy team who supports them. You are who is committed to the domestic violence movement and is knowledgeable about local, statewide and national public policy practices and trends.

About the Org

Our mission is to end domestic violence in the moment and for all time.

In 1971, our founder Bea Robinson Mendez, concerned about the lack of services and options for domestic violence survivors, gathered a small group of her friends to figure out a solution. They set up a shelter in a garage and established a hotline number to provide information and support to survivors. Unbeknownst to them, it would become the second domestic violence agency in California and the first bilingual domestic violence shelter in the nation. So began the story of Next Door Solutions to Domestic Violence (NDS). Domestic violence is the most prevalent form of gender-based violence, often the most frequently reported crime and arguably the one with the greatest damaging effect on our families, youth, and communities. We are the only stand-alone, domestic violence agency in Santa Clara County, answering approximately 15,000 crisis calls and serving an average of 3,000 survivors of domestic violence annually. Our comprehensive, compassionate, bilingual and multicultural services are available free of charge to all individuals across the gender spectrum and of varying abilities.

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