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GENERAL DESCRIPTION OF POSITION The Community Health Worker (CHW) is committed to supporting Santa Clara Family Health Plan Community Resource Center(s) (CRC) and has a unique role in making the health of communities more equitable, especially for populations experiencing disproportionally poor health outcomes. As a trusted community member, the CHW has a deep understanding of community needs and plays an integral & multifunctional role serving as a liaison between the community and the CRC. The CHW provides outreach in community settings, screenings for Medi-Cal eligibility, and schedules one-on-one appointments for enrollment application assistance in compliance with state and federal regulatory requirements, SCFHP policies and procedures, and business requirements. The CHW supports navigation and linkages to additional resources for SCFHP health plan members and residents by referring them to the community's most appropriate programs and resources (e.g., for food, cash assistance).

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.

1. Build and maintain positive working relationships with staff, residents, community partners and governmental agencies; form and foster partnerships with safety-net and community organizations, and with government agencies.
2. Act as liaison with community residents and keep SCFHP staff informed of current community issues and interests.
3. Provide assistance for residents and families in completing new/renewal applications for Medi-Cal and for Covered California, by phone or in-person; educate residents on eligibility criteria, obtain personal information and correctly complete forms and submit all required supporting materials.
4. Represent SCFHP and the CRC at outreach events, including health fairs, enrollment events, school presentations, and community-based organization functions.
5. Contribute toward developing a community outreach planning effort to reach residents where they live, work, pray and play.
6. Assist residents and families to feel comfortable engaging with health and safety-net services while addressing their fears from personal, community, and system barriers.
7. Through outreach activities, engage designated populations about the CRC and related services, using best practices for engaging marginalized and high-risk individuals and communities.
8. Continuously expand knowledge and understanding of community resources, services, and programs to identify service gaps; work to reduce cultural and socioeconomic barriers between residents and institutions; make recommendations for programs and initiatives to address identified issues and gaps.
9. Support residents’ and families’ navigation and linkage to resources; conduct intake interviews to identify barriers to health and health equity; solicit residents’/families’ suggestions for improving their health; using “warm hand-off,” link them to appropriate resources (internal, external partners); follow up on referrals.
10. Hold workshops and gatherings with health plan members and residents to improve health awareness and healthcare access.

REQUIREMENTS – Required (R) Desired (D) The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.

1. High School Diploma or GED. (R)
2. Completion of 60-semester college units, training, or coursework. (D)
3. Minimum two years of experience working with community-based organizations supporting marginalized and high-risk, underserved populations. (R)
4. Experience integrating Motivational Interviewing and trauma-informed navigation assistance practices; ability to successfully complete Motivational Interviewing training. (R)
5. Ability to successfully complete applicable Enrollment Application Assistant training within the first month of hire and complete the renewal on an annual basis. (R)
6. Knowledge of local health and social services. (R)
7. Fluent in Spanish, Vietnamese, and/or Chinese (Mandarin and/or Cantonese). (R)

Santa Clara Family Health Plan (SCFHP) is a local, community-based health plan dedicated to improving the health and well-being of the residents of Santa Clara County. Working in partnership with providers and community organizations, we serve our neighbors through our Medi-Cal and SCFHP DualConnect (HMO D-SNP) health care plans.