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PROGRAM BACKGROUND AND STRATEGY DESCRIPTION: Monitoring, Evaluation & Learning (MEL) Coordinator is instrumental to Youth Alliance’s efforts to sustain its mission. A key member of Youth Alliance’s impact team, the MEL Coordinator is passionate about YA’s mission and can act as a data storyteller whose framework for justice is assets-oriented and systems-oriented to craft narratives about our impact to advance Youth Alliance’s transformational work. The MEL Coordinator is flexible, detail-oriented, and can connect with and summarize programmatic data. This position involves managing data collection, warehousing, analysis, and reporting. Essential qualities include organization, time management, prioritizing and the ability to handle a complex, varied workload, support data-driven decision making and improve operational efficiency and organizational impact. Serve as the liaison between the organization’s leadership team to ensure the availability of impact and business insights data needed to report on our impact, ensure quality assurance, and support compliance efforts. The MEL Coordinator ensures there are clear and effective business processes and relationships with other teams across the organization that impact data, learning culture, and contract management. Act as the “data champion” for organization-wide data analytics and help answer important funder questions about YA’s impact by collaborating with teams. The ideal candidate is comfortable working in a fast-paced environment. This position reports to the Chief Operating Officer & Director of Development & Initiatives.

RESPONSIBILITIES: Data Management, Analytics, Measurement & Impact Acquire and maintain detailed knowledge and understanding of YA and its programs. Oversight of Youth Alliance’s Member (client/participant/volunteer) and Donor Database. Assist in developing, managing, and implementing program data evaluations, tools, and systems to collect, analyze, and interpret continuous learning and quality improvement efforts. Lead the Outcomes and Evaluation team by researching best practices in the field for continued programmatic growth. Contract management & compliance by coordinating the collection of, analysis, and reporting of grant/contract requirements. Assist with the development of new ways to explore, report, and interpret quantitative and qualitative information. Actively engage in program impact monitoring to identify best performance and quality improvement practices. Ensure that data is collected on a timely basis, regular reports and information on progress are distributed, and make recommendations for future improvements based on the data. Provide clear and concise presentations and reports to help drive-data driven decision making Revise and update surveys and instruments needed to ensure most accurate program outcomes for all aspects of programs and services Conducts extensive data entry, cleaning for data integrity, and analysis Create and manage reports, dashboards & data visualizations for ad hoc, recurring and yearly reporting analyses including board and funder reports, contracts or compliance, or internally. Design, create, test and deploy reports and dashboards in Caspio for programs and management to review and analyze their portfolios, pipeline, audiences, campaigns, and overall performance. Analysis to include time-series, segmentation/cohort comparisons, and impact analysis.

CRM & Data Architecture: Catalog, maintain and improve CRM data model along with other data stores critical for operations, data analytics, and data analysis. Work with vendors and other internal data specialists to ensure CRM data is mapped to key systems, data stores, and reporting tools. Manage Salesforce/YA database loads and provide data quality reports and dashboards to ensure CRM is up-to-date, integrations are healthy, and user data entry is valid.

CalAIM & CCAH ECM/CS Billing: Support YA’s integration with CalAIM services, including: Assisting with Enhanced Care Management (ECM) and Community Supports (CS) billing processes. Supporting compliance documentation, billing reconciliation, and internal workflows. Assisting in the development of internal systems, processes, and documentation related to ECM/CS and Parent Education programs. Supporting staff preparation, workflows, and reporting requirements aligned with DHCS, CCAH, and CalAIM expectations.

Cross Team Collaboration: Serve as CRM data subject matter expert for programs, members, funders, and donor data Extract, transform, and standardize raw data for summarization and presentation Collaboratively create dashboards and visualizations, test hypotheses and develop recommendations for action Evaluate changes that could affect data and communicate impacts to other teams as necessary e.g. youth programs, development team. Support the Fundraising/Development Team

Founded in 1995, we began as a grassroots effort of committed volunteers that has evolved into a place of love, cultural pride, and community healing.

In order to develop strong youth leaders, we must build safe and supportive schools, neighborhoods, and communities. Furthermore, we need innovative support networks that guide youth to expand their understanding of themselves, others, and their goals for the future.